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Valcke Bowling Support

Your center, always running.

One central point of contact for everything bowling-related. We keep your center operating smoothly and reliably with professional technical assistance and proactive equipment care — so downtime never decides your night.

Two ways we keep you running

Built to complement each other

Both services can be taken separately, but they're designed to work together — immediate technical assistance plus proactive care. For the best long-term performance, we recommend combining both.

1 · Always available

Help Desk subscription

Professional assistance whenever you need it, for every Valcke Bowling product.

  • Support for all our products — SYNC scoring, pinsetters, lane components, lane machines, lighting, LED walls and more.
  • One dedicated point of contact for all technical questions.
  • Multilingual phone support.
  • Fast follow-up via email and ticketing.
  • Priority handling during office hours.
2 · Proactive care

Maintenance visits

Planned visits that prevent issues before they happen and extend the life of your equipment.

  • Full inspection of all electronic components.
  • Preventive maintenance on all machines.
  • On-site staff training opportunities.
  • Early detection of potential failures.
  • Lower long-term maintenance costs.
Why choose Valcke Bowling support

Expertise you can rely on

Experienced technicians

Decades of hands-on knowledge across every system we supply.

Fast, structured follow-up

Clear ticketing and quick responses — you always know where things stand.

Clear processes

Transparent communication from first call to resolution.

Long-term partnership

We're invested in your center's performance, year after year.

Three ways to reach us

Help, the way that suits you

Fastest

Ticketing portal ↗

support.valcke-bowling.com — log and track every request in one place.

Email

Email & follow-up

Send the details and we'll pick it up with structured follow-up.

Phone

Native-language phone

We connect you with a native speaker:
FR +33 3 66 06 59 60
NL & EN +32 471 01 60 65
DE +49 471 95 26 83 39

Availability & hours

Here when it matters

  • Office hours, 9:00–17:00 — full service, priority & phone support.
  • Outside office hours — Mon–Fri 17:00–22:00 and weekends 9:00–22:00, for emergencies only.
What counts as an emergency?
  • 30% or more of lanes non-functional or out of communication.
  • SYNC not starting on any terminal.
  • More than one card terminal not working.
  • Scoring or machine issues preventing sanctioned league/tournament play.

Less critical? Please use the ticketing portal or email — emergency calls keep the fast lane clear for centers that are down.

Support

Become part of our support channels.

Join a Help Desk plan, schedule maintenance visits, or just ask a question — we'll match you with the right support for your center.